Refund Policy

Effective Date: 4 August 2026

At Car Rental JB Sentral, we strive to provide reliable vehicle rental services and a smooth booking experience. This Refund Policy explains the conditions under which refunds may be granted.

Booking Cancellation

Cancellation requests must be submitted in writing via email before the scheduled vehicle collection date.

Please include your Booking Reference Number in your email.

Cancellation Charges

• More than 14 days before vehicle collection: Full refund.
• 7–14 days before vehicle collection: 30% cancellation fee. The remaining balance will be refunded.
• 2–7 days before vehicle collection: 50% cancellation fee. The remaining balance will be refunded.
• Less than 24 hours before vehicle collection: 80% cancellation fee. The remaining balance will be refunded.
• No Show (Failure to Collect Vehicle): No refund will be provided.

Early Return

No refund or partial refund will be issued if the vehicle is returned before the agreed rental period ends.

Security Deposit

Where a refundable security deposit is collected, it will normally be refunded within 10–14 working days, provided that:

• The vehicle is returned in good condition.
• No outstanding traffic summons remain.
• No additional rental charges or damage claims apply.

Refund Processing

Approved refunds will normally be processed within 1–3 working days using the original payment method whenever possible.

Company Cancellation

If Car Rental JB Sentral is unable to provide the reserved vehicle due to operational reasons, customers will receive either:

• A replacement vehicle of similar category (subject to availability); or
• A full refund of the amount paid.

Car Rental JB Sentral reserves the right to update this Refund Policy at any time without prior notice.